TERMS & CONDITIONS

HOTEL BOOKINGS

Booking

  1. Reservations must be secured by an authorised credit/debit card. At this point you authorise Kinnettles Hotel Ltd to charge the card for any sums owing to us.
  2. A non-refundable deposit of 50% is required for reservations of 8 or more guests.
  3. Prices are quoted inclusive of VAT at the current rate. Kinnettles Hotel Ltd reserves the right to amend prices should the VAT rate change before the date of your stay and the Client will be liable for any additional costs as arising as a consequence of such change.
  4. Check-in begins at 3pm on the day of arrival. On your day of departure we would appreciate you vacating your room by 11am. Late check-out after this time can be requested subject to availability and may be subject to a late check-out charge.
  5. Rooms are subject to maximum occupancy rules set by the Hotel. If you would like further details please contact the Hotel.

Cancellations

  1. Reservations can be cancelled up to 72 hours before the date of arrival with no charge. Where a deposit has been paid cancelling will result in a loss of this deposit.
  2. Cancellations within 72 hours of the date of arrival will be charged the full value of the entire booking.
  3. Cancellations must be done so in writing either by letter or Email.
  4. We regret that we cannot offer refunds due to delayed or cancelled flights, personal injuries or illness. We strongly recommend that all clients have full current travel/cancellation insurance.
  5. Should Kinnettles Hotel Ltd. cancel any reservation, all deposits and payments will be refunded in full.

GOLF PACKAGES

Booking

  1. A £2,000 non-refundable deposit is required at the time of booking for all packages exceeding £5,000. Packages with a value of less than £5,000 must pay a 50% non-refundable deposit. Depending upon the lead time to your booking date, payment may be due in full at the time of booking.
  2. Prices are quoted inclusive of VAT at the current rate. Kinnettles Hotel Ltd reserves the right to amend prices should the VAT rate change before the date of your stay and the Client will be liable for any additional costs as arising as a consequence of such change.
  3. Full balance must be paid by the date stated in your booking confirmation.
  4. Payment can be made by credit or debit card. Payment must be received by the date due to secure the booking.
  5. Failure to pay deposits and balances due will result in cancellation of booking without notice and your initial deposit will remain non-refundable.
  6. Any changes to bookings will be subject to the payment of any charges due resulting from the change.

Cancellations

  1. Cancellations must be done so in writing and will result in a loss of the full deposit paid plus any additional cancellation charges from us and our suppliers (up to 100% of package value).
  2. Cancellations received prior to full balance payment due date will not be entitled to a refund of deposit.
  3. We regret that we cannot offer refunds due to delayed or cancelled flights, personal injuries or illness. We strongly recommend that all clients have full current travel/cancellation insurance.
  4. Should Kinnettles Hotel Ltd. cancel any package, all deposits and payments will be refunded in full.

TERMS & CONDITIONS

General

  1. The Hotel by law operates a strict “No Smoking” policy. Guests are expected to respect and adhere to this at all times and, in particular, in the accommodation. If it is discovered that the guest or any Delegates have smoked within the premises they will be charged, to the authorised card held by us, £500 for professional cleaning costs. Beyond this there may be a charge for the replacement of any linens, fabrics and floor coverings in the polluted areas.
  2. The Hotel must be respected and cooking is not permitted in bedrooms; furniture, fixtures or facilities may not be rearranged; items emitting obnoxious odours may not be brought in; excessive quantities of goods or products may not be brought in; and excessive noise or offensive behaviour is not permitted.
  3. Kinnettles Hotel’s staff and contractors working at the venue are entitled to be treated with dignity, politeness and respect by the Client, their Delegates (including any children) and the Client’s representatives at all times. Any physical or verbal abuse or aggressive or violent conduct will not be tolerated. Kinnettles Hotel Ltd reserves the right to remove individuals from the hotel whose behaviour, conduct or language fall below acceptable standards.
  4. Kinnettles Hotel Ltd requires that guests (including children) show due consideration to other people and Delegates at the hotel and to the inhabitants of nearby and neighbouring properties and keep any noise to a minimum, particularly late at night or in the early morning.
  5. Kinnettles Hotel Ltd will hold the guest liable for any damage caused by the guest or by the Delegates (including any children). An inspection of the hotel before and after the Event may be requested by contacting the General/Duty Manager. Kinnettles Hotel Ltd will notify the guest of any damage and will provide an estimate of the repair or replacement costs. The guest will reimburse Kinnettles Hotel Ltd in full for all losses, damages and breakages. If the guest requests the removal or movement any of furniture or fixtures and fittings, Kinnettles Hotel Ltd will be entitled to make additional charges to cover their removal and storage and their subsequent reinstatement.
  6. Kinnettles Hotel Ltd cannot guarantee the temperature of any particular areas or rooms.
  7. Kinnettles Hotel Ltd cannot guarantee vehicle parking for all guests.
  8. The hotel does not allow pets within the building. Guide dogs are accepted with prior arrangement.

Disclaimer

Management reserves the right to change the terms and conditions at any time and without prior notice.

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BOOK A ROOM

GOLF EXPERIENCE

St. Andrews sits on the east coast of Scotland and is the world’s home of golf. Surrounded by 11 Links Courses, it truly is a golfers paradise. Kinnettles Hotel offers a team of dedicated staff to assist or manage golf breaks for our guests that can be tailored from short weekend getaways to once in a lifetime, unforgettable golfing expeditions.

 

 

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